Refund & Return Policy
Last updated: June 2025
At Captain Quint Paradise, we want you to be completely satisfied with your purchase. Please read our refund and return policy below.
Return Eligibility
- Items may be returned within 7 days of receiving your order
- Items must be unused, in original packaging, and in the same condition as received
- Perishable items such as pet food and treats are non-refundable unless defective or incorrect
Refund Process
- Contact us at info@captainquintparadise.com with your order number and reason for return
- We will review your request within 2 business days
- Approved refunds will be processed back to your original payment method within 5-10 business days
Non-Refundable Items
- Perishable goods (pet food, treats, supplements)
- Items marked as Final Sale
- Items damaged due to misuse or negligence
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us within 7 days with photos of the item. We will arrange a replacement or full refund at no additional cost.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order.
Contact Us
Captain Quint’s Family Co., Ltd.
Email: contact@captainquintsfamily.com
Website: https://www.captainquintparadise.com